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Exam Code: 9L0-010
Exam Name: Apple (Macintosh Service Certification Exam)
One year free update, No help, Full refund!
Total Q&A: 94 Questions and Answers
Last Update: 2013-12-21

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NO.1 Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an
internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C

Apple certification training   9L0-010   9L0-010

NO.2 Which of the following is a valid precaution you should take when you begin working inside a MacBook
Pro (13-inch, Mid 2010)?
A. Reset the SMC.
B. Remove the hard drive.
C. Disconnect the optical drive.
D. Disconnect the main battery.
Answer: D

Apple   9L0-010 study guide   9L0-010   9L0-010 exam   9L0-010

NO.3 Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid
2010) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.
D. Do not touch the processor heat sink because it could burn your fingers.
Answer: C

Apple   9L0-010   9L0-010 exam   9L0-010 original questions

NO.4 Which of the following measurements is an example of an appropriate use of a multimeter when
troubleshooting a Mac.?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.
Answer: A

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NO.5 You require additional information about a specific problem with a customer's Mac. Which one of the
following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Apple support articles
Answer: D

Apple   9L0-010   9L0-010   9L0-010 exam simulations   9L0-010

NO.6 You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the
bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure
Answer: D

Apple   9L0-010   9L0-010 exam prep   9L0-010 certification

NO.7 Which TWO details are derived from entering an Apple product's serial number into the Online Service
Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Answer: B C

Apple   9L0-010 exam prep   9L0-010 certification   9L0-010 test questions   9L0-010 answers real questions

NO.8 According to Apple Technician Guides, what should be completed before performing any take-apart
steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D

Apple   9L0-010 test answers   9L0-010 certification training   9L0-010

NO.9 A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site
resource should you refer this customer?
A. Downloads
B. Discussions
C. Specifications
D. Technician Guide
Answer: C

Apple test questions   9L0-010   9L0-010 certification training   9L0-010 test answers

NO.10 What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to
avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Answer: A

Apple test answers   9L0-010   9L0-010

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Exam Code: 9L0-010
Exam Name: Apple (Macintosh Service Certification Exam)
One year free update, No help, Full refund!
Total Q&A: 94 Questions and Answers
Last Update: 2013-12-19

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NO.1 According to Apple Technician Guides, what should be completed before performing any take-apart
steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D

Apple   9L0-010 answers real questions   9L0-010   9L0-010 original questions

NO.2 You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the
bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure
Answer: D

Apple   9L0-010   9L0-010 test questions   9L0-010

NO.3 You require additional information about a specific problem with a customer's Mac. Which one of the
following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Apple support articles
Answer: D

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NO.4 Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid
2010) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.
D. Do not touch the processor heat sink because it could burn your fingers.
Answer: C

Apple   9L0-010 braindump   9L0-010 test answers

NO.5 Which of the following is a valid precaution you should take when you begin working inside a MacBook
Pro (13-inch, Mid 2010)?
A. Reset the SMC.
B. Remove the hard drive.
C. Disconnect the optical drive.
D. Disconnect the main battery.
Answer: D

Apple certification training   9L0-010   9L0-010   9L0-010

NO.6 Which TWO details are derived from entering an Apple product's serial number into the Online Service
Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Answer: B C

Apple   9L0-010 practice test   9L0-010   9L0-010 exam simulations

NO.7 A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site
resource should you refer this customer?
A. Downloads
B. Discussions
C. Specifications
D. Technician Guide
Answer: C

Apple   9L0-010   9L0-010 original questions

NO.8 What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to
avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Answer: A

Apple exam dumps   9L0-010 exam prep   9L0-010 exam simulations   9L0-010 original questions

NO.9 Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an
internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C

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NO.10 Which of the following measurements is an example of an appropriate use of a multimeter when
troubleshooting a Mac.?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.
Answer: A

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Exam Code: 9L0-010
Exam Name: Apple (Macintosh Service Certification Exam)
One year free update, No help, Full refund!
Total Q&A: 94 Questions and Answers
Last Update: 2013-10-28

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NO.1 Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an
internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting
Answer: C

Apple test   9L0-010   9L0-010

NO.2 Which of the following measurements is an example of an appropriate use of a multimeter when
troubleshooting a Mac.?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.
Answer: A

Apple exam   9L0-010   9L0-010 exam simulations

NO.3 You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the
bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure
Answer: D

Apple   9L0-010 certification training   9L0-010

NO.4 Which TWO details are derived from entering an Apple product's serial number into the Online Service
Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Answer: B C

Apple   9L0-010   9L0-010 exam simulations   9L0-010

NO.5 Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid
2010) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.
D. Do not touch the processor heat sink because it could burn your fingers.
Answer: C

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NO.6 You require additional information about a specific problem with a customer's Mac. Which one of the
following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Apple support articles
Answer: D

Apple   9L0-010 original questions   9L0-010 answers real questions   9L0-010   9L0-010 original questions

NO.7 Which of the following is a valid precaution you should take when you begin working inside a MacBook
Pro (13-inch, Mid 2010)?
A. Reset the SMC.
B. Remove the hard drive.
C. Disconnect the optical drive.
D. Disconnect the main battery.
Answer: D

Apple certification   9L0-010   9L0-010

NO.8 A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site
resource should you refer this customer?
A. Downloads
B. Discussions
C. Specifications
D. Technician Guide
Answer: C

Apple   9L0-010   9L0-010 braindump   9L0-010 exam simulations   9L0-010   9L0-010

NO.9 According to Apple Technician Guides, what should be completed before performing any take-apart
steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Answer: D

Apple certification   9L0-010 original questions   9L0-010 practice test   9L0-010

NO.10 What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to
avoid damage?
A. EMI clips
B. Video card
C. Large heat sink
D. Battery connector
Answer: A

Apple   9L0-010   9L0-010 exam simulations   9L0-010 certification training   9L0-010 certification training

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